Privacy Policy

Privacy Policy

This document describes the Privacy Policy of Mind Renew for the management, collection, use and disclosure of a client’s personal information. The therapy services provided by Mind Renew are governed by the legal requirements of the Australian Privacy Principles and the Privacy Act 1988(Cth) (“the Act”).

Client information

Client notes are held on a secure private drive by the owner of Mind Renew. Your clinical notes are only accessible by your therapist who is the owner of Mind Renew. Client information has the meaning given to it under the Act, and on each client file may include personal information such as your name, address, contact phone number, medical history, and other personal information collected as part of providing the therapy service including emails, chat records, and text messages.

How clients’ personal information is collected

A client’s personal information is collected in a number of ways during the therapy engagement process, including when the client provides information directly to Mind Renew such as correspondence by email or secure transfer of documents via

Consequence of not providing personal information

If the client does not wish for their personal information to be collected in a way anticipated by this Privacy Policy, Mind Renew may not be in a position to provide the therapy service to the client.

Purpose of holding personal information

A client’s personal information is gathered and used for the purpose of providing therapy services, which includes assessing a client’s presenting concerns and preparing therapy sessions for them. All personal information is retained in order to document what happens during sessions and to enable the therapist to provide a relevant and informed therapy service.

Disclosure of personal information

A client’s personal information will remain confidential unless:
1. it is subpoenaed by a court, or disclosure is otherwise required or authorized by law; or
2. failure to disclose the information would in the reasonable belief of the Mind Renew therapist place a client or another person at serious risk to life, health or safety; or
3. the client’s prior written approval has been obtained to:
a) provide a written report to another agency or professional, e.g., a GP or a lawyer; or
b) discuss the material with another person, e.g. a parent, employer, health provider, or third-party funder; or
c) disclose the information in another way; or
d) disclose to another professional or agency (e.g. your GP) and disclosure of your personal information to that third party is for a purpose which is directly related to the primary purpose for which your personal information was collected.

A client’s personal information is not disclosed to overseas recipients unless the client consents or such disclosure is otherwise required by law.  A client’s personal information will not be used, sold, rented, disseminated, or disclosed for any other purpose.

In the event that unauthorized access, disclosure or loss of a client’s personal information occurs Mind Renew will activate its data breach plan and use all reasonable endeavors to minimize the risk of consequential serious harm.

Requests for access and correction to client information

At any stage clients may request to view and correct the personal information about them they have provided which is kept on file. The therapist may discuss the contents with them and/or give them a copy, subject to any exceptions in the Privacy Act 1988. If satisfied that personal information is inaccurate, out of date or incomplete, reasonable steps will be taken in the circumstances to ensure that this information is corrected. All requests by clients for access to or correction of personal information held about them should be lodged in writing via the contact page of this website and such requests will be responded to in writing within 30 days, and an appointment will be made if necessary, for clarification purposes.


Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practice of any third party website and we are not responsible for the privacy policies or the content of any third party website.


If a client has a concern about the management or use of their personal information or privacy, they may inform Mind Renew in writing via the contact page of this website which is managed by the owner. The Australian Privacy Principles, sets out how client personal information should be handled.

Ultimately, if clients wish to lodge a formal complaint about the use of, disclosure of, or access to, their personal information, they may do so with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at or by post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.

Changes to our Privacy Policy

This Privacy Policy may change from time to time. Any updated versions of this Privacy Policy will be posted on our website.

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